GCX-SCR Reliable Test Book & GCX-SCR Free Brain Dumps

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Genesys GCX-SCR Exam Syllabus Topics:

Topic	Details
Topic 1	Actions in Scripts: This section of the exam covers candidates' skills with scripts that allow for specific operations to be carried out during a customer interaction. Users must understand how to configure secure pause actions, set screen pop data actions, and invoke secure flows.
Topic 2	Variables in Scripts: Variables are a critical aspect of scripting in Genesys Cloud. This section covers adding script variables for creating dynamic content in scripts. Additionally, users need to understand the difference between input and output variables to handle data flow within the script effectively.
Topic 3	Overview of Scripting: In this section, the focus is given to scripting in Genesys Cloud which involves various fundamental design tasks essential for building effective customer interactions.
Topic 4	Script Management: In this section, focus is given to script management which involves ongoing tasks such as editing and deleting scripts as necessary.
Topic 5	Script Editor Interface: This section covers familiarity with the layout and various components of the editor that is essential for efficient script development.

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The Genesys Cloud CX: Scripting Certification (GCX-SCR) certification examination is an essential component of professional development, and passing this Genesys GCX-SCR test can increase career options and a rise in salary. Nonetheless, getting ready for the Prepare for your GCX-SCR Exam may be difficult, and many working professionals have trouble locating the GCX-SCR practice questions they need to succeed in this endeavor.

Genesys Cloud CX: Scripting Certification Sample Questions (Q52-Q57):

NEW QUESTION # 52
Which of the following is NOT a feature of Genesys Cloud CX contact center?

A. Quality Management
B. Workforce Management
C. Human Capital Management
D. Automatic Call Distribution

Answer: C

Explanation:
Human Capital Management (HCM) is not a feature of Genesys Cloud CX contact center. Genesys Cloud CX offers features like Workforce Management (WFM), Quality Management (QM), and Automatic Call Distribution (ACD), which are integral to managing contact center operations. These features help optimize agent performance, ensure quality service delivery, and efficiently route interactions to the right agents.
HCM typically refers to broader HR systems that manage employee lifecycle processes such as recruitment, onboarding, and payroll, which are outside the scope of Genesys Cloud CX

NEW QUESTION # 53
You are working on a script and need to add new variables to it. Select the correct tab to add variables.

A. 0
B. 1
C. 2
D. 3

Answer: B

Explanation:
In the image provided, the correct tab to add variables to the script is labeled as number 3. This tab represents the "Variables" section where you can define new variables that will be used in your script. Variables are crucial in scripts as they allow for dynamic content, enabling personalized interactions based on data such as customer names, account details, and other context-specific information.

NEW QUESTION # 54
What are the default roles that permit you to edit scripts? (Choose two.)

A. PureCloud User
B. Script Designer
C. Outbound Agent
D. Master Admin
E. Outbound Admin

Answer: B,D

Explanation:
In Genesys Cloud CX, the permissions required to edit scripts are controlled by roles that include the necessary permissions for interacting with and modifying scripts. The Script Designer role (option C) is specifically created for individuals responsible for creating and editing scripts. It grants full access to the scripting interface and allows for script modifications. The Master Admin role (option D) also has broad permissions across the system, including editing and managing scripts, among other administrative tasks.
References to Genesys Cloud documentation indicate that other roles, like PureCloud User or Outbound Agent, do not have sufficient permissions to modify scripts. The Outbound Admin role manages outbound campaigns but does not include script editing by default.

NEW QUESTION # 55
Select the correct tab to add multiple pages to your script.

A. 0
B. 1
C. 2
D. 3

Answer: B

Explanation:
To add multiple pages to your script in Genesys Cloud CX, you would use the tab indicated as number 3 in the provided image. This tab provides access to the components and functionalities needed to manage and navigate between different pages within a script.
This is essential for creating scripts with complex flows that require the user or agent to navigate through multiple stages or sections within a single interaction.
References:
* Genesys Cloud CX Scripting Documentation.

NEW QUESTION # 56
Select the categories of Prompts in Architect. (Choose two.)

A. Data
B. System
C. Menu
D. User

Answer: B,D

Explanation:
In Genesys Cloud CX Architect, prompts are categorized into several types. The most relevant categories in this context are:
* User Prompts: These are custom prompts created by users for specific needs. They are typically used for custom messages or instructions that are not covered by the standard system prompts.
* System Prompts: These are built-in prompts provided by Genesys Cloud CX that handle common interactions and system messages. They cover a wide range of standard functionalities like greetings, error messages, and menu navigation prompts.
These two categories are fundamental for managing and customizing how audio prompts are used within the Genesys Cloud CX platform.
References:
* Genesys Cloud CX Architect Documentation.

NEW QUESTION # 57
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GCX-SCR Reliable Test Book & GCX-SCR Free Brain Dumps

Genesys GCX-SCR Exam Syllabus Topics:

GCX-SCR Free Brain Dumps | Latest GCX-SCR Test Cram

Genesys Cloud CX: Scripting Certification Sample Questions (Q52-Q57):

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